Terms and Conditions — The Complete Guide to Using the aj44 Platform

01 Introduction & Definitions

These Terms and Conditions ("Terms") form a legally binding agreement between aj44 Gaming Ltd. ("aj44", "we", "us") and any registered or unregistered user of this platform ("you", "user"). These Terms apply to the aj44 website (aj44.biz), mobile application, and all related services.

Key definitions used in these Terms:

• "Platform" refers to the aj44 website, app, and all digital services.
• "Account" refers to your registered personal profile.
• "Real Money" refers to real money deposited on the platform.
• "Bonus Balance" refers to credits granted as a promotion or bonus.
• "Wagering Requirement" refers to the number of times you must wager a bonus before it can be withdrawn.

These Terms and Conditions were last updated in July 2026. Changes have been made to the Bonus, Payment, and KYC sections compared to the previous version.

02 Account Registration

A valid account is required to access services on aj44. During registration, you must provide accurate, truthful, and complete information. Providing false details will result in immediate account closure and possible forfeiture of any deposited funds.

• Only one account is permitted per person.
• Opening multiple accounts from the same IP address, device, or payment method is strictly prohibited.
• Your account password and login credentials must be kept strictly confidential.
• Sharing or transferring your account to another person is strictly prohibited.
• If you need to update any account details, please contact the support team.

03 Age Verification & KYC

Users must be 18 years of age or older to register on aj44. Minors are strictly prohibited from using the platform, and this requirement forms an integral part of our licensing conditions.

We may request KYC (Know Your Customer) verification in any of the following situations:

• When making your first withdrawal request.
• When a withdrawal amount exceeds a specified limit.
• If suspicious activity is detected on your account.
• As part of routine security audits.

KYC verification typically requires a National ID (NID), passport, or driving licence, along with a recent proof of address. Withdrawals may be held until verification is complete.

04 Deposits & Payments

Aj44 currently supports deposits via Mobile Pay, Nagad, Rocket, and select bank transfers. Minimum and maximum deposit limits vary by payment method and are subject to change at any time.

• Minimum deposit: ৳500 (varies by payment method).
• Deposits are typically credited to your account instantly.
• If a deposit is delayed due to a technical issue, please notify support.
• You must only use payment methods registered in your own name.
• Deposits from third-party accounts are not permitted.

Aj44 does not charge any deposit fees, though your payment provider may apply their own charges — these are the user's responsibility.

05 Withdrawal Rules

Your account must be fully KYC verified to withdraw winnings or any account balance. Withdrawal requests are typically processed within 30 minutes to 24 hours.

• Withdrawals can only be processed to the same payment method used for the original deposit.
• Minimum withdrawal: ৳1,000.
• Daily withdrawal limits are determined by your account tier.
• Bonus balance cannot be withdrawn directly — wagering requirements must be met first.
• Withdrawals will remain on hold until KYC is complete.

06 Bonuses & Promotions

Aj44 regularly offers a variety of bonuses and promotions — including welcome bonuses, reload bonuses, free spins, cashback, and seasonal offers. Each bonus carries its own terms, which are listed alongside the offer.

General Bonus Terms:

• Wagering requirements must be completed within a specified number of days after claiming a bonus.
• If wagering requirements are not met, the bonus and any associated winnings will be forfeited.
• Bonuses may only be used to place bets on eligible games (a list of qualifying games is provided with each bonus).
• A user may not claim the same bonus more than once.
• Bonus abuse may result in account closure and forfeiture of winnings.
• Real money and bonus balances are kept separate until wagering requirements are fulfilled.

07 Betting Rules

A set of fundamental rules applies to both Sports Betting and casino gaming on aj44. These rules ensure fair play and protect the interests of all users.

• Once a bet is confirmed, it cannot be changed or cancelled.
• Bets placed at incorrect odds due to a technical error may be voided.
• Any bet linked to match fixing or manipulation will be voided immediately.
• Placing bets on the same event from multiple accounts (arbitrage betting) is strictly prohibited.
• Maximum bet limits vary by game and event.
• The RNG (Random Number Generator) in casino games operates completely independently, with no predetermined outcomes.

Any dispute regarding a betting outcome must be raised with support within 72 hours. Claims submitted after this period may not be accepted.

08 Prohibited Activities

The following activities are strictly prohibited on the aj44 platform. Engaging in any of them will result in permanent account closure, forfeiture of deposited funds and winnings, and legal action where necessary:

• Operating multiple accounts or using another person's account.
• Use of a false identity or forged documents.
• Money laundering or depositing funds from illegal sources.
• Use of bots, scripts, or automated software.
• Attempting to hack or exploit vulnerabilities in the platform's systems.
• Bonus arbitrage or bonus abuse.
• Colluding with other users during gameplay.
• Involvement in match fixing or any other illegal activity.

09 Privacy Policy

Protecting your personal information is both our legal and ethical responsibility. aj44 only collects data necessary to operate the platform and stores it with strict security measures.

• Your information is never sold to third parties.
• Information may be shared with authorities when required by law.
• Data may be used anonymously for analytics and service improvement.
• You may request to view or delete your personal data at any time.

For more details, visit our Privacy Policy View page.

10 Responsible Gaming

Aj44 is firmly committed to responsible gaming. Gaming is for entertainment — not a source of income. We care about the wellbeing and safety of our users.

The following features are available on every account:

• Daily / Weekly / Monthly Deposit Limit: Set it yourself.
• Loss Limit: Automatically stop playing once you've lost a set amount.
• Session Time Limit: Set a limit on how long you play in a single session.
• Cooling-Off Period: Voluntary break for 24 hours up to 30 days.
• Self-Exclusion: Option to permanently close your account.

If you're struggling with problem gambling or want to help someone who is Responsible Gaming Visit the page or write to support@aj44.biz.

11 Account Closure & Suspension

Aj44 reserves the right to suspend or permanently close your account under the following circumstances:

• Violation of the Terms and Conditions.
• When fraudulent or suspicious activity is detected.
• If KYC verification is not completed (withdrawals will be held).
• Due to extended inactivity.
• At the user's own request.

Users are generally notified by email before an account is closed. However, in cases of serious violations, immediate closure without prior notice may occur.

To close your account, email support@aj44.biz. Before closing, make sure there are no pending withdrawals.

12 Dispute Resolution

If you have a complaint, please reach out to our support team directly in the first instance. Most disputes are resolved within 24–48 hours.

• Live Chat: directly through the platform.
• Email: support@aj44.biz
• Complaint submission deadline: within 72 hours of the relevant incident.

If a matter cannot be resolved through support, it may be escalated to the relevant licensing authority. aj44 reviews all legitimate complaints with full transparency.

13 Changes to Terms

Aj44 reserves the right to modify these Terms & Conditions, in part or in full, at any time. Users will be notified of significant changes via email or an on-platform notice.

Continued use of the platform after any changes will be taken as acceptance of the updated terms. We recommend visiting this page regularly.

In the event of any conflict between the Bangla and English versions of these Terms, the English version shall prevail.